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Cable for Nest Guard

mucciafamily
Community Member

My puppy chewed through the Nest-supplies USB cable on my Nest Guard.  I’ve tried replacing with two other USB cables but get a message in the Nest App that “USB Cable Removed” and I can’t turn on the alarm.  I then tried a factory reset of the Nest Guard and re-connected to the Nest App.  I still get the same error message.  Any ideas?  Thanks! The red light stays on and unable to arm. I tried calling customer care (WHICH IS ABSOLUTELY USELLESS) Cant belive they dont sell these cables. 

Is this a replacement cable that will work ? 

https://www.ebay.com/itm/223594514116?hash=item340f4586c4:g:tQAAAOSwQnFdM4GB

 

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