Calibrating Nest Yale Lock

[Aerodame]

Does this lock have the ability to calibrate its travel?  I find that even though it is very smooth and easy to lock/unlock with the manual deadbolt, about 50% of the time when it locks it complains that the door is not locked (but it is!).  Then later, when you try and unlock, it says it's jammed.  When I think manually unlock it I can feel a certain amount of "stiction" and have to force it mildly to get the deadbolt to open.  

This does not seem to be friction from the door or deadbolt plate, but the internal stepper not driving correctly and possibly needs to be calibrated.

The instructions (and lack of UX on the Nest App) are incomplete.

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Eric_B]

Hey Aerodame,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Aerodame]

These are automated BOT responses?  Haven't answered any of my questions.

[Brad]

Hey Folks.

Definitely not bots! We are real folks. We just have to manage these forums and keep them clean. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.