11-05-2021 09:17 AM
I changed my wifi and reconnected to my NestConnect, upon trying to get the lock online, when instructed to press the button on the back of the lock, it does not light up. How do I get the button to turn on so I can reconnect my lock?
confirmed too that the batteries were not the issue.
12-01-2021 11:31 AM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
12-06-2021 03:26 PM
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
12-08-2021 11:50 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.