11-04-2021 04:28 PM - edited 11-04-2021 07:33 PM
After a recent app update and outage, I began to reset and try to add my guard back to the app. It lets me scan the QR code and then says “getting nest guard ready”. Then does nothing . I’ve reset it, restored to factory defaults (which while pressing the #2 button, it says “can’t update” after reading the revision 188.8.131.52.6 and right before restoring defaults. Seems to be stuck in a setup loop. I’ve also reinstalled the app, rebooted my wi-fi, and reset/restored it multiple times.
12-01-2021 11:29 AM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
12-06-2021 03:27 PM
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
12-08-2021 11:20 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.