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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Nest Yale Lock - motor not working

My nest lock has started reporting "the deadbolt is blocked" whenever attempting to lock or unlock it through the Nest app or google home app. The bolt glides smoothly when turning it manually. I've performed all the troubleshooting steps I can find ...

Nest x Yale passcode creation

 I am not able to create passcodes after having to reset my lock to factory settings. I came home to my lock not being accessible via the nest app (was gray/not actionable). Nest Connect light was out. So I reset it/removed it from the app, reconnect...

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Nater50 by Community Member
  • 1514 Views
  • 6 replies
  • 1 kudos

Nest Connect

I am not able to connect the Nest Connect module to either my Nest app or Google Home app. The Nest app just keeps showing a smoke detector with a flashing circle and states "assisting product" and below it says "connecting" but it does not. On the G...

kevin2025 by Community Member
  • 427 Views
  • 1 replies
  • 0 kudos

Google Nest not connecting to Wi-Fi for Nest x Yale Lock

Hi, I have a Google x Yale lock and for some reason I cannot get the Nest to connect to Wi-Fi on the Nest app. I keep getting the error message NA004(0.80). Not sure how to fix this as everything I have tried has not worked. Any help? Thank you.

Zacharyts by Community Member
  • 801 Views
  • 4 replies
  • 0 kudos

Nest Yale Lock won't connect to Nest Connecy

I factory reset the Yale Lock. I installed. a new Nest Connect. The Connect is visible and working in the App. I go through the connect-routine for the lock after the factory reset. When asked to press the button on the front I do but do not receive ...

gjderhaag by Community Member
  • 1564 Views
  • 11 replies
  • 0 kudos

Next x Yale Lock - getting low battery too quickly

For about 2 months or so I have been having to change the Nest x Yale lock batteries after just 1 months of use.In previous years it took about 1 year on avg. to show me the low battery notifications.I have used the same name brand batteries I have a...

maaseru by Community Member
  • 592 Views
  • 2 replies
  • 0 kudos

Nest Connect Replacement

"If you previously used Nest Guard as a bridge to connect your Nest x Yale Lock to Wi-Fi, you must take action to replace your Nest Guard with a Nest Connect. Eligible users received an email in January 2024 with instructions on how to receive a Nest...

Can’t add guests to Nest Yale lock

I recently upgraded my iPhone at an iPhone 15. I restored my apps and was able to login to the Nest app. Most things are working as normal except when I try to add additional guests to the lock and assign codes. When trying to add a guest I immediate...

jmak by Community Member
  • 785 Views
  • 3 replies
  • 0 kudos

Nest Connect already connected error.

Trying to add lock, says nest connect is already connected. Does not show up in APP, so I cannot delete it and start over. Tried a factory reset of the nest connect, did not work.

gmh0867 by Community Member
  • 464 Views
  • 1 replies
  • 0 kudos
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