Hey Hopingforhelp,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.
If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
Thanks,
Archie
