cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Connect battery back up replacement?

BlueJay
Community Member

I have the Nest x Yale lock with Connect. I am getting notifications that the Connect back up battery needs replacing but no one online or when I call knows how to help me. Anyone know how I replace the Connect battery?

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, BlueJay.

 

In order for you to process any form of replacement for the Nest x Yale lock, please reach out to the Yale lock company for assistance. They would handle that information and process for you. Thank you for your patience! Please let me know if you need further assistance.

 

Best Regards,

Brad. 

BlueJay
Community Member

The battery issue is with Google Nest Connect, why would Yale have anything to do with it? I'm trying to change the batteries in the Connect device.

Brad
Community Specialist
Community Specialist

Hi there, BlueJay. 

 

I am terribly sorry, I misunderstood your question. I see what you are saying now with the issue being the replacement of the battery. I am afraid I have had a hard time finding information on the battery. Because most of the Nest Secure products have been discontinued, we are supporting them still but it is hard to find information on some devices. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Wondering if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad. 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS