Deadbolt doesnt lock fully.

[p3rs1st]

Hello,

I have recently installed the Nest Yale Lock. When testing it the deadbolt will come out about 95% of the way and then 'get stuck' you can hear the unit trying to attempt to fully lock it. This is without the door being closed to rule out the strike plate/wall cavity.

At first when I installed the unit there was no resistance and now I notice some resistance when locking the deadbolt at the last 5% of the way. 

I've already used some lubricant on the deadbolt.  What else can I try? 

In reality, even though it says it 'cannot lock' the deadbolt is extended most of the way so the door is actually locked.  The deadbolt just doesnt go far enough for the unit itself to consider it being fully locked.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[p3rs1st]

Yes I could still use some suggestions, thanks.

[Brad]

Hey there.

I can suggest that you Factory Reset the device and try again. If you continue to have these mechanical issues, please reach out to support for further assistance. 

Best regards,

Brad.

[p3rs1st]

Hello, thanks for the response

Before I do that I'd like to understand the logic behind resetting the software to fix a mechanical issue. thanks!