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Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Nest plus Yale lock goes offline every month

We have had our LOC for about a year and a half. It seems that once a month it goes off-line. It’s not a simple restart. Involves me practically removing the entire lock from the door and doing a complete restart before it ever seems to connect. Then...

Lock Not identifying who unlocked the door

Hello, I have uninstalled and reinstalled several times, my google home app and my nest app. I am a home member, yet, it does not identify in the history when I have unlocked and locked the the door. It identifies the two other home members in my hom...

Resolved! Motion detection setting on doors for Home & Guarding

Hi. When selecting Motion Detection devices that will trigger an alarm when Nest Secure is Home & Guarding i see my door sensors are listed there. Does this mean the sensors will also function as motion (i.e. someone moving closer to he sensor) and t...

FeCitrus by Community Member
  • 2 replies
  • 0 kudos

Nest x Yale lock passcodes do not work

So I recently purchased a Nest x Yale lock and it really does not work well. I can either successfully set it up with my phone and unlock it from my phone, however if I do that then no passcode will work on the lock itself. The only way to unlock or ...

gsdb2018 by Community Member
  • 2 replies
  • 0 kudos

nest connect and yale disappeared from app

I set up my lock 8 + months ago and have had no issues since. Today I went on the app to enable a passcode and the lock was missing both from Home Screen and products. I tried restarting wifi, nest connect, holding down lock button then I factory res...

Lisac604 by Community Member
  • 3 replies
  • 1 kudos

NEST Lock: Can I change key code?

Is there a way to add new key codes and assign them to new people? I’m using the Google Home app, because the NEST App is no longer active…

Can not remove Nset Connect

HiI can not remove Best Connect, I tried to find it on Nest app and Google Home, and tired reinstall the lock, but when I scan the QR code in the back of Nest Connect to shows” is already on my account”, I just can not remove the Connect on my accoun...

MetalFan by Community Member
  • 4 replies
  • 0 kudos

Resolved! Nest X Yale Lock - Not Able to Remove Guest

Hello,I added guess access for some friends and it worked great. However, now that they are gone I cannot remove them from the app. Everytime I attempt to remove them is says - “Something went wrong. Please try again”.I also removed the lock and did ...

Yellow and Green Nest Lights

Who would make the flashing lights to see whether or not it’s working be yellow and green? Since green is not a primary color, someone who is red green colorblind has no idea whether it is yellow or green. Why wouldn’t it be primary colors only? Red,...

adamrt918 by Community Member
  • 4 replies
  • 1 kudos

Yale lock went offline and nest connect doesn’t reconnect to wifi

My lock went offline few days ago. I checked the nest connect connection, the light came as yellow.I have tried removing the products and adding but no success. Connection check is resulting in yellow light every time. I have even moved near the wifi...

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