Offline and not able to get back online. Using connect. What else do I need to order to gain control

[Ryenian1158]

Yale lock offline 

I use connect 

[aliasrocks]

Having the same issue.  The connect no longer seems to recognize there is line power when plugged in.  I have it plugged in but the app settings technical info shows Line Power: No

[Lance_L]

Hi everyone,

Thank you for reaching out to us. I apologize for the inconvenience.

@Ryenian1158, what is the color of the status light on the Nest Connect? Have you tried to restart the Nest x Yale Lock by removing the batteries and re-inserting them? Did you try to use a fresh set of batteries for the lock? Also, how far is the Nest Connect from the Wi-Fi router?

@aliasrocks, we already got your form from this thread — thanks for filling it out. Our team will reach out to you via email to further assist you.

Keep me posted.

Best,

Lance

[Jenelyn_O]

Hi folks,

@Ryenian1158, I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

I appreciate the help, Lance.

Thanks,

Jenelyn

[Jenelyn_O]

Hi Ryenian1158,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn