Google Brand Value Destroyed: Discontinuing Nest Secure is a slap in the face for Google customers

[PsYfy]

Im ready to pull all the google home equipment out of my house.  I purchased the original Nest Thermostat, loved, and still love it.  Google has completely destroyed Nest product line and the Nest brand.  

The transfer to ADT is terrible.  It looks as if they are offering a comparable package but they are NOT.  

The ADT system lacks the NFC key fab convenience.  It doesn't integrate with the existing Nest app meaning I have to bring yet another app that I did not want into my life.  And if you added anything beyond the original two door/window sensors (as most people did): Google does not care and will provide no support to replace them.  All they do is lock you into a future relationship with ADT or have you put more Google product into your home.   

It is clear that this is the part of the partnership between Google and ADT where Google forces ADT on its existing customer base.  It is a disgusting way to treat the average consumer that USED to believe in the Google brand.  @madebygoogle

#nestsecure

[Mbgriffith1]

One million percent agree.  I will NEVER buy another Google product to save my life - Apple would never have done this.  My only question now is whether I trash my Nest Thermostats, Cameras, etc. or just trash the Nest Secure for now.  It's truly outrageous how incompetent Google is - Nest was such a great product and then Google completely f****d it up even worse than Microsoft could have.  Why are those two tech companies so spectacularly bad at everything they try other than the one single thing they did well to begin with???

[Juni]

Hi folks,

Thanks for reaching out, and sorry for the delay. While we don't have the specifics, our friends at the ADT support team are the best team to help you find out the compatibility of their device with Nest devices.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Mbgriffith1]

Lol yea I need a refund for the garbage product you sold me under false pretenses. No one buys an alarm system and expects all support for it to be discontinued a year later. Google is a bunch of thieves, and I refuse to give you another dollar.