Google Nest Security Camera with Floodlight - hardwired yet getting "low battery" notification

[punkinhead]

Help!!! I had a Google Security camera with floodlight installed on 10/31. Since at least Christmas I've been getting "low battery" notifications which is ODD since the camera is HARDWIRED! Also, the floodlight no longer comes on with motion. 

Is this unit defective? I had another one, same style, installed on my back porch and there's no issue with it.  If I look at its settings it has the infinity symbol and says "plugged in".  HOwever the unit over the garage says I have 6 days of battery left.  WHY?? It's hard wired!

For the same camera I've also gotten alerts saying the temperature can affect battery life. WHY??

Please Help! I was not expecting this camera to have issues not even 6 months old.  First sign of issues and it wasn't even 2 months old 😞

[MplsCustomer · Accepted solution]

@punkinhead 

See my reply to you on this thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wired-camera-getting-low-battery-notifi...

[EmersonB]

Hello everyone,

@punkinhead, thanks for reaching out here in the Community. To know more about this issue, what is the light status of it? Have you tried checking its cord to see if there's any damage or if its connected properly? What is your current weather there? Try restarting it and make sure that its charger is properly connected.

To restart:

1. Plug the camera into a power source.
2. Locate the reset button on the back of the camera.
   
   
   
   Tip: The reset button on the Nest Cam (battery) is located on the back of the camera head.
3. Press and hold for 5 seconds.
4. Your Nest Camera will restart, and the status light will be steady, solid white.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[punkinhead]

Using the information that MplsCustomer provided, I was able to contact Google support and a VERY nice support person (don't hear those words together much these days) called me back. As we were going through some troubleshooting steps we discovered the issue was that the GFI circuit that the camera was on had been tripped.  Once I reset that everything was working as expected.  The camera displayed "plugged in" and the infinity symbol when I checked the settings.

[Lance_L]

Hey everyone,

@punkinhead, thanks for circling back. We’re delighted that you were able to find a solution, despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

Thanks for the assistance, Mplscustomer and Emerson.

All the best, 

Lance