Google Nest app doesn't communicate with the Connect Device

[Tetra]

Config-

Wifi-> Netgear Router MS-60 plus two satellites. 2.4 Ghz,WPA-2.

Apple iPhone 12 Pro Max, iOS 15.6

Nest app for iOS

Reported problem from the router

Router error log is : [WLAN access rejected: incorrect security] from MAC fc:f5:c4:5b:2b:fc, Sunday, Jul 31,2022 02:33:53

Reported problem from the Nest app regarding the Nest Connect device-

"The app is having trouble connecting to the assisting Nest product. Make sure you're close to it, that it's online and that your phone is connected to the same WiFi network." T030

Notes

I have successfully connected the Nest Connect range extender to my wifi. It is listed in attached devices. It is pingable. The Nest Connect range extender doesn't let you or even mention what Security mode it uses to communicate with the router. That would be nice to know. Any other undocumented restrictions we are told about. Will it work on 5 Ghz? Simply asking. Is Google working on making this more persistant and robust? Then I can move on to he lock.

[Tetra]

Just dawned on me.......is the Nest connect device compatible with a mesh WiFi network? Anything special here?

[Tetra · Accepted solution]

To let others know, I created a custom WiFi network on 2.4 GHz with wpa2. Nest Connect setup to use this network via iPhone Nest app.

Nest Connect joined the new network and the Nest Lock was added. Everything works. 

Happy now but Google troubleshooting wasn’t in the ballpark. Found this on my own out of desperation.

[Brad]

Hi there,

Glad to hear your issue is resolved! Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad