Google doorlock & Yale

[hpm112]

I've changed my wifi password, then the Yale Lock is not able to connect. I have removed doorlock device in Google Nest, and add device again but in vain. I have been able to get to the screen where it asks to "Press and hold the button". then got blue flashing light, however, it did say "the privacy mode is on/off" instead of "it's ready", then it shown with T026 error. I'm not able to turn off the privacy mode in the Nest Home and Google Home as I removed all device from it, so now not able to connect to the Nest Connect. Please help

[Lance_L]

Hello hpm112,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest x Yale Lock. Don’t worry; I’m here to help.

Let’s try the steps below:

1. If you haven’t done so already, update the Wi-Fi setting on the Nest Connect.
2. Factory reset the Nest × Yale Lock.
3. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
4. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
5. Cellular data should be turned off.
6. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Nest app.
7. Add the lock back to the Nest app. 

This video guide may help: How to reset your Nest × Yale Lock

Keep me posted.

Best,

Lance