How do you connect your smart lock

[Sparklerd]

How do you connect your smart lock it’s not showing on the Google home

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Sparklerd]

Hi there sorry for the delay I actually got confirmation that the adt lock is not linked and only on their app

[Brad]

@Sparklerd

Well if it is not the Nest x Yale lock, I do not know if/how to install it in the Google Home app. You can just try to add the device in.

Best regards,

Brad

[Sparklerd]

Yes you are correct. there was some disconnect. Thanks for following up. it is not either of the 2 you mentioned. It is an ADT brand and i was able to get them to confirm. the google product is very new to them.

[Brad]

@Sparklerd

What is the device model?

Best regards,

Brad

[Sparklerd]

 Hi Brad, it states Kwikset SmartCode Z-Wave Deadblot lock, i have the now google nest hug and google doorbell included. 

[Brad]

@Sparklerd

I see, thank you for the explanation! I was just informed that you will actually want to go to Support and they can help you through the installation process in the app. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[Sparklerd]

Hi Brad you can close. thanks for the links for my specific lock through ADT not possible but thanks