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How to turn off Nest Secure base?

KenTak92
Community Member

Hi, how do I turn off the base? The one with the buttons on it. Not disable the alarm - but actually turn it off. 

I unplugged it but it’s running on battery power.  I’m guessing I will be getting alerts as the battery dies. I just want to turn it off. Is there a way to remove the batteries? Thanks in advance. 

9 REPLIES 9

Brad
Community Specialist
Community Specialist

Hey there.

 

I am not entirely sure what you are asking. Would you mind clarifying your question?

 

Best regards,

Brad.

KenTak92
Community Member

Sure, thanks for the reply.

 

How do I power it off?

 

I unplugged it from the wall but it was running on batteries. So I deleted it/removed product from my Home account; that seemed to work.

 

I just want to turn it off.

Brad
Community Specialist
Community Specialist

@KenTak92

 

I do not understand what you want to turn off? Which device? Is this a camera? Or a lock? A Speaker/Display?

 

Best regards,

Brad.

KenTak92
Community Member

Nest Secure base. (Title of my email)

Can't attach an image but it's a white round base that has a raised keypad on it, and it's how you can turn on and off your system. Thanks.

Brad
Community Specialist
Community Specialist

@KenTak92

 

I believe you are referring to the Nest Guard, and you can turn off the Nest Guard in the settings. Check out this article and near the middle-ish section it states what you have to do. 

 

Best regards,

Brad.

KenTak92
Community Member

I will take a look. Appreciate the help.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

KenTak92
Community Member

Thanks so much. That article didn’t help but I removed the product from my Home, unplugged it, and the battery died down so it looks like it’s powered off. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

Glad to hear you have resolved the issue. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.