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Nest/Yale lock issues

Chip333
Community Member

Hello, 

I have the nest yale lock. It worked fine for a month but now more time than not I get an alert via the app saying the deadbolt is unable to lock. I’ve stood there while it auto locks and see the deadbolt extend into the door jamb as it should and I still get the warning. The batteries are brand new and the wifi connection is strong. There are no physical obstructions. My other lock works fine but not sure what to do with this one. Any suggestions on resetting or something?!? Thanks in advance. 

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

5kevents
Community Member

I have started having this issue - can not correct it

 

Brad
Community Specialist
Community Specialist

@bgb1122

 

I'm sorry to hear that you're experiencing the same issue! Have you tried to Factory Reset your device? I would give that a go if you haven't already. Please let me know if you need further assistance.

 

Best regards,

Bradl.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.