Offline issue with Nest Yale Lock

[mwagoner]

I have tried for two weeks to get my Nest Yale lock to work with the Goggle Home app. It stayed online momentarily and the next day it’s offline again. I have plugged the Connect where there is no obstruction and it’s close to the door. I have done all of the trouble shooting including resetting back to factory settings. None of these options have helped. I am losing confidence in this product. Please help.

[Twitte]

I have the exact same problem and can't fix it.

[inkyspace]

I have this issue as well.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[James]

Hey folks,
We'll go ahead and leave this thread open for another 24 hrs in case anyone else has any follow up questions or comments.

Thank you,
James

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.