Just bought a home with Nest Yale lock, unable to get in our new home!!

[KL74]

Just bought a home and cannot gain entry!

Seller has Nest Yale Lock and gave us code......doesn't work. We are boomers and not tech savvy. We have no knowlege of Nest. Please help!!

[zoeuvre]

Hi KL74, 

Oh no! I'm sorry to hear that you're experiencing difficulties with your Nest Yale lock. Are you still in need of any help? If so, kindly check on the following: 

1. Double-check the code provided by the seller to ensure it was entered correctly. Make sure you are entering the code accurately, including any letters, numbers, or symbols.
2. The Nest Yale lock is battery-powered. Low battery levels can cause issues with lock operation. Check the battery level by using the Nest app or by manually inspecting the batteries. If the batteries are low, replace them with fresh ones.
3. If the code provided by the seller doesn't work, you can perform a factory reset on the lock. This will clear all user data, including any existing codes. To reset the lock, look for a small button or hole on the lock's exterior. Press and hold the button or insert a pin into the hole for about 10 seconds until the lock beeps and the keypad lights up. This will reset the lock to its default settings.

Let us know how that works.

Best,

Zoe