Hi folks,
Thanks for reaching out to the Community. I'm sorry to hear the passcodes in your Nest x Yale Lock are not working as expected. But no need to worry, help's here!
Basic checks:
Network Connectivity:
- A stable internet connection is essential for the Nest app to communicate with the lock. Verify your Wi-Fi connection.
Passcode Format:
- Double-check the passcode format. It should typically be a numerical code within a specific length range (e.g., 4-8 digits).
App Update:
- Ensure you're running the latest version of the Nest app. Updates often contain bug fixes and performance improvements related to login functionality.
Lock Firmware:
- Ensure your Nest Yale Lock has the latest firmware. Check the Nest app for updates.
Temporary Server Issues:
- Nest servers might experience temporary issues. Try creating the passcode later.
Please make sure you check How to set or change passcodes for Nest × Yale Lock before proceeding.
Important considerations:
To keep your Nest x Yale Lock connected after support ends for Nest Secure you already have the Nest Connect, however it is important to remove the Nest Secure in case it is still added in the account as it may interfere with the Passcodes update and set up.
Let me know if you need further assistance.
Best regards,
Mario
