I can't connect my Nest Connect using the Google Nest App. I receive the same error each time, "The app is having trouble connecting to the assisting Nest product. Make sure you're close to it, that it's online, and your phone is connected to the same Wi-Fi network. NA016(4060)"
When I click "Learn more," the link takes me to the Google Home store.
What I've tried:
I can confirm that the Nest Thermostat is online and connected to the same network and that I'm within a few feet of it. I'm also using a Google Nest Wi-Fi for my house Wi-Fi. I'm not sure what else to do here, hoping I don't have to return the lock and connect device.
Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Thanks for your efforts on this. No worries, we'll figure this out — a few questions: what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? How far is your Connect from the router? What's the status light of the Connect? Also, do you have an Android or iPhone?
Going over the steps here might help:
Let me know how it goes.