11-03-2021 07:21 PM
Nest Guard is offline, along with the Yale lock it connects to. However I can see it in the Google WiFi system with an OK connection status.
11-03-2021 07:27 PM
I’m having the same issue. Tried resetting the WiFi and nothing. My cameras still work but the guard and secures are offline. Been on hold with nest for an hour now without talking to anyone. Very frustrated with this purchase. Let me know if anyone figures out how to fix or if it is a widespread system outage.
11-03-2021 07:28 PM
Yep, our nest secure/gaurd and nest thermostat both are reading offline now. In the nest app. Secure shows working in the Google home app but thermostat shows error there. Hope my thermostat is working, cause not home and it's cold there, like frost on ground, so home thermostat still working even though I can't see it.
11-03-2021 07:32 PM
Check the status site -- status.nest.com
They have issues with their servers right now I guess.
11-03-2021 07:41 PM
Good site to have and reference. Thanks
11-03-2021 07:38 PM
Mine was out for like an hour but it is back up now. Update your wifi again and wait about 10 minutes.
11-03-2021 08:01 PM
Thanks all for your replies. I checked the status site but it was showing OK for everything. I guess it wasn’t updated.
Now everything is back online.
11-08-2021 03:07 PM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS