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Nest HUB MAX - TOTAL JUNK

Jimmy_J
Community Member

My device just started having display issues on the left side and is all distorted. My Hub Max is less than 2 years old and did cost a good chunk of money.  I contacted Google and they basically said oh well get a new one and stopped replying to my emails asking for the issue to be escalated. If you are thinking of getting a hub max, I advise against it. Since Google won't respond, I will be sharing this feedback across every social media platform I can. Folks should be aware of this terrible customer service. The rep even asked for my address so a new one could be sent and then right after sent another email saying the request was denied. Very misleading and just awful to do to a customer. JUNK- DO NOT buy the HUB Max - take it from my experience.

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