01-11-2024 01:42 PM
I’ve had a Nest lock and connect for 5+ years. For the most part it’s worked great until recently. I notice only the door lock continues to fall offline. I troubleshot everything and could not get it to establish a connection. I decided to remove the lock totally and re add it back. However now the Nest Connect will not connect to the app. I’m getting the same error as everyone states Ooops something went wrong. I’ve reset the connect I’ve done everything I know to do. All my other Nest products work fine. Two thermostats, 6 smoke detectors and a camera. I see now there is no support phone number anymore. This is very disheartening. Please someone help me get this back online and the no phone support is an absolute deal breaker for any new Nest products.
01-14-2024 12:28 PM
Hello jgraham37128,
Oh no! I’m sorry to hear that you’re having issues with Nest Connect. I’d be happy to help you with this. Let’s check it out.
A few questions: what is the color of the status on the Nest Connect? Are you getting any error messages on the Nest app?
Let’s try the troubleshooting steps below:
Here’s a handy guide on how to set up Nest Connect.
Let me know how it goes.
All the best,
Lance