My lock says it’s offline, which isn’t unusual. What is unusual is that none of our pre-programmed codes seem to be working, and the app definitely looks different than a normal offline (which happens regularly). We’re effectively locked out at the moment, so a timely response would be great.
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.