Nest Lock Not Working

[Jcrewstar24]

My lock says it’s offline, which isn’t unusual. What is unusual is that none of our pre-programmed codes seem to be working, and the app definitely looks different than a normal offline (which happens regularly). We’re effectively locked out at the moment, so a timely response would be great. 

[claywj]

As no one replied, did you try the steps as if the lock were dead and out of battery (use 9v battery) and apply the master code ?

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.