Nest Secure Cellular Backup

[kumagai575]

Does anyone know whether the cellular modem of the Nest Secure product uses 3G or 4G?  And what provider network it connects to?  US carriers are about to kill (or have already started to kill) their 3G services so they can reuse their spectrum, so if these Nest Secure systems use 3G they are about to lose all backup connectivity.  I cannot find the answer anywhere online.  Does anyone know for sure?  This will inform whether I keep this product for my house or throw it in the trash.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[jgshaw83]

Brad, I think we’re all still awaiting this answer (since you never provided one).

[Brad]

Hey folks.

Nest Secure uses your home wifi network. I do not fully understand what you are asking. What I found if helpful, states that if you do not want to use Nest Aware as your cellular backup, then you can use Brink. Check it out here.

Best regards,

Brad.

[wjv]

Greetings, 

Brinks is no longer offering monitoring service, which included cellular backup, for Nest Secure (according to their website).  

I've searched high and low. I haven't been able to find any service out there that offers a cellular backup plan for Nest Secure owners. If anyone else has, please share.  

Thanks, Bill

[Brad]

@wjv

I apologize, I got confused with the monitoring company. Nest Secure is working with ADT now. Please check out more information here. Please let me know if you need further assistance.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[wjv]

Hi Brad,

Thank you for your follow-up efforts.

I looked at the ADT website. Apparently, ADT does interact with Google Home and a few Google items but ADT does not connect/interact/communicate with the Nest alarm system, including cellular back up.  It’s obvious their efforts are focus on pushing their own alarm system. 

Certainly, if I misread something somewhere, please let me know.

I think us Nest security system owners are out of options WRT cellular back up.  No cellular back up is a huge Achilles heel for a security system. Google pulled the rug out from us.  Super frustrating.

Thanks again. 

Bill

[Brad]

@wjv

Thank you for your feedback, Bill. I hope you find what you are looking for then if the Nest Secure system is not working for you. 

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.