Nest Secure Open Tone Missing from Nest App Setting

[hieubui302]

I just bought a Nest Secure with Nest Guard and Nest Detect. I read online that there the Nest Detect is supposed to chime when it opens and closes. It doesn't do that for me. I looked online and there's supposedly a setting in the Nest App where you can configure this Open Tones. I can't find it anywhere. Help!

[Lance_L]

Hi hieubui302,

Thank you for posting in our Community. Let’s check this out.
 

When Open Tone is enabled, and the alarm is set to Off , Guard will sound a friendly tone when someone opens a door or window.

Changes to the tone setting only apply to one Google Nest Detect. This lets you customize each Detect's behavior to your liking. For instance, you can have the tone sound when the door opens, but you can keep it disabled for some or all Detects that are installed on windows.

To get to Nest Secure settings, follow these steps:
 

1. Tap Settings on the Nest app home screen.
2. Tap Security .
    

Then follow the steps below:
 

1. In Security levels, select the security Off setting.
2. Tap Open tones.
3. Select the Detect you want to change Open Tones for.
4. Tap the switch to turn the tone on or off for the Detect you've selected.
5. You can also select the sound Guard will use for the tone.

Note:
 

• Quiet Open will override Open Tones and let you silently open a door or window.
• Open Tones aren't available when Secure is set to Home and Guarding or Away and Guarding . The alarm will sound at those security levels.

More information here (see “Security off settings” section): Change Nest Secure settings.

I hope that helps.

Best,

Lance

[Alex_S]

Hi there,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,
Alex

[hieubui302]

Thanks guys! I was able to find it the setting in the app the next day to make the changes.

[Alex_S]

Hello hieubui302,

We're glad to hear that this has been sorted out! As we've got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread soon. Should that happen, feel free to create a new one if you have more questions or other concerns in the future.

Cheers,
Alex