Nest Yale Lock not notifying which user unlocked door

[Jp3684]

When the door is unlocked by a passcode it is no longer showing me whom unlocked the door. For example, up until recently if i unlocked the door it would say Front Door unlocked by DAD. has there been a change in the software?

[Lance_L]

Hello Jp3684,

Thanks for reaching out to the Google Nest Community.

I’d be happy to help you with the Nest x Yale Lock. Let’s check it out.

If you haven’t done so already, please try the troubleshooting steps below:

1. Check for any iOS updates and install them if there’s any.
2. Uninstall the Nest app.
3. Restart the iOS device.
4. Re-install the Nest app.
5. Check if the issue persists.

Keep me posted.

Best,

Lance