Nest Yale Lock "Your passcode doesn't work right now"

[Han209]

I am a relatively new user enjoying the Yale Lock for about 1 month now. I added 2 guest passcodes. They both worked without problems for 1 month.

Today, randomly, both guest codes stopped working. When I try each code, the lock says "Your passcode doesn't work right now." This is different from the negative little beeps if I enter a random incorrect code.

I've seen a couple similar threads here on this forum with a whole lot of back and forth of attempted and failed troubleshooting including in 2022 and 2023. If there is no fix for this bug, please let me know upfront.

[Rusell]

Hi Han209,

Thank you for posting in the community. I understand that the guest codes stopped working and you're receiving the error message, "Your passcode doesn't work right now." I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

• Does your own passcode work?
• When did the inconvenience start?
• Does it work when you unlock from the Nest app?
• Is the privacy mode on?
  • If so, please disable the Privacy Mode. Please take a look at this article: How to use Privacy Mode on the Nest × Yale Lock - Android - Google Nest Help
• What troubleshooting have you done so far?

Keep me posted. 

Best regards,

Rusell.

[UmarBalal]

Hi Russell,

I faced a similar issue, I even went as far as deleted and re-adding my google home account. I am not locked out of my apartment with no passcodes working. 

[Rusell]

Hi UmarBalal,

Thank you for your response. I appreciated the troubleshooting that you've done so far. Help is here!

To move further, I'd like to ask you a few questions: 

• When did the inconvenience start?
• Does it work when you unlock from the Nest app?
• Is there any error code or message in the app? 
• Is the privacy mode on?
  
  • If so, please disable the Privacy Mode. Please take a look at this article: How to use Privacy Mode on the Nest × Yale Lock - Android - Google Nest Help

Keep me posted. 

Best regards,

Rusell.