Nest Yale lock keep locking

[cherbear]

My nest Yale lock keeps auto locking even though we have auto locking turned off and I am at home. No matter what I do it keeps locking. I unlock it. It says I'm home and it says auto lock is off yet it's still locks. Did a factory reset and it is still happening. How do I fix this annoying issue

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. Have you had the chance to reach out to Support about this issue? They may be able to assist you best as they can get this escalated for you. 

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. 

We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. 

Best Regards,
Brad