Three times I have done initial install and set up, everything works fine for about a day then shows as offline and I cannot get to connect. I will erase and setup connect and lock, will work fine for about a day than repeat same problem. Nest connect is about 3 feet from my nest mesh router and about 6 feet in direct line of sight to the Yale lock.
I’m sorry to hear that and for the delayed response here. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
Let me know how it goes.