Hi folks,
I’m sorry to hear that and for the delayed response here. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
- Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
- Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
- Restart the Connect:
- Plug Connect into a power outlet.
- Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button.
- Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
- Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency.
- Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
- Factory reset your lock. Then, re add it to your Nest app.
- If all else fails, pair your Connect to the main Wi-Fi access point instead of the mesh Wi-Fi point. Since mesh Wi-Fi points tend to change Wi-Fi frequency (from 2.4 GHz to 5GHz vice versa). It could cause losing connection on your lock.
Let me know how it goes.
Thanks,
JT
