03-21-2023 09:23 AM
I have tried multiple times to get two different Nest Connects to connect after adding them to my network. They will pulse blue but they both then turn to yellow over and over. I have moved throughout my house to several different locations. My router is in the basement but I have a perfect connection to it on all other wifi devices - I have tried to move throughout the main floor within the area the Yale Lock and up and down the basement stairs to get closer to the router but I never gotten either of the Connects to finish setup.
04-09-2023 06:41 PM
Hi pgeihsler,
I’m sorry to hear that and for the delayed response here. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? Were there any changes to your Wi-Fi network? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Give these steps a try:
Let me know how it goes.
Thanks,
JT
04-12-2023 07:07 PM
Hey there,
It's me again. I want to make sure you're all good — did those steps work?
Regards,
JT
04-15-2023 03:07 PM
Hi there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
JT