Nest connect error code NA004

[BusyBee]

I accidentally deleted the nest connect on my Nest app and now have trouble reinstalling it.

I kept getting error code NA004(0.80) and it says it has trouble finding a wifi network.

I've tried restarting phone/wifi router/reinstall the nest app. Nothing worked.

Any help would be appreciated... Thank you. 

[Scott1971]

Anybody home at Google?  Same problem.

[BusyBee]

So on that same day I chatted with their support,  tried restarting everything and eventually they had to refer the case to engineer dept.  No email reply from them yet (holiday noted).  

However, I found that the lock could be connected to the Hub Max and somehow I could made the lock work. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.