Nest connect light will not turn green

[Yoima]

I’m trying to connect the yale lock but the nest connect won’t install. I’ve tried resetting it, moving the router closer, everything and it still won’t work. Like only stays blue (never green) and on the app it shows ”something went wrong” message.

[ByronP]

Hi Yoima,

Thank you for posting. I'm sorry that your Nest Connect won't turn the green light. I really appreciate the troubleshooting you have done so far. Help's here.

Here is a good article to check and do additional troubleshooting steps to fix the problem with Offline Nest Connect.

Let me know if you need more assistance; don't hesitate to post here.

Regards,

Byron