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Nest x Yale lock will not connect to Nest Connect no matter what I do!

cskoczylas74
Community Member

I am ready to pull my hair out. I got a new Xfinity modem and cannot for the life of my get the Nest x Yale lock to connect to the Nest Connect. I’ve tried everything that I’ve seen in posts. I have deleted and factory reset both devices (which was a last resort because it wiped out all of the codes, which I can’t put back unless I can get the **bleep** lock connected). I tried connecting with everything connected to my iPhone’s WiFi hotspot. Nothing works, and I’ve never pressed and held the button on the lock and heard “ready.” All it does is toggle privacy mode on and off. PLEASE HELP!!

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