Nest x Yale button on lock doesn't work

[Gotmeth366]

When I'm trying to unlock my door from outside to enter my pin code, the YALE button doesn't work or sense that I'm pressing it. Any thoughts or solutions?

[gmelanymelissa]

Hi @Gotmeth366,

Thanks for posting here in the community. I'm sorry to hear your Nest x Yale Lock button on the lock doesn't work. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Is the keypad illuminated?
• Have you received any low-battery notifications recently?
• Is this the first time you've encountered this inconvenience since installing the lock?

In the meantime, let's check a few things:

• Battery: Double-check that the batteries are installed correctly. Ensure the batteries have sufficient charge.
• Clean the keypad: If necessary, gently clean the keypad.

Keep me posted. 

Best regards,

Melany

[Gotmeth366]

The batteries were just replaced. The keypad is clean but when i press the yale button it won't turn on. This is the first time I've had this issue. I unplugged the keypad from the lock for a few minutes and still nothing once it was reattached.

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions. 

Best regards,

Melany

[gmelanymelissa]

Hi there!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Regards,
Melany