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Nest x Yale lock keypad lights -- 6 and 9 digits no longer light up!

thatsdk
Community Member

Here's an interesting problem.  The numerals 6 and 9 have stopped lighting up after pressing the Yale button to insert an access code. None of the other digits have dimmed noticeably, but 6 and 9 are completely black. Pressing them (or where they would be) still work fine. I can deal with 20% of the digits being dark, but it's an Airbnb rental. I'd rather not assign only codes that don't include those two digits!

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

thatsdk
Community Member

Thanks for the reply, Brad. No change. I have a photo, but I can't figure out how to upload it here. -Don

Brad
Community Specialist
Community Specialist

@thatsdk

 

Have you tried to Factory Reset your lock? I would definitely go through with that process. It may be an inconvenience, I know but it has a pretty high chance of fixing itself. You can learn how to Factory Reset it here. Please let me know if you need further assistance.

 

Best regards,

Brad. 

aatienza
Community Specialist
Community Specialist

Hey Thatsdk,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie