Nest x Yale lock keypad lights -- 6 and 9 digits no longer light up!

[thatsdk]

Here's an interesting problem.  The numerals 6 and 9 have stopped lighting up after pressing the Yale button to insert an access code. None of the other digits have dimmed noticeably, but 6 and 9 are completely black. Pressing them (or where they would be) still work fine. I can deal with 20% of the digits being dark, but it's an Airbnb rental. I'd rather not assign only codes that don't include those two digits!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[thatsdk]

Thanks for the reply, Brad. No change. I have a photo, but I can't figure out how to upload it here. -Don

[Brad]

@thatsdk

Have you tried to Factory Reset your lock? I would definitely go through with that process. It may be an inconvenience, I know but it has a pretty high chance of fixing itself. You can learn how to Factory Reset it here. Please let me know if you need further assistance.

Best regards,

Brad. 

[aatienza]

Hey Thatsdk,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie