Nest x Yale lock low battery unable to start

[Sherine713]

Next x Yale lock with low battery sign , we are unable to start it with 9v battery, the numbers light up, it says low battery but it does not let you put in a number. The voice sounds like it is static

[gmelanymelissa]

Hi @Sherine713,

Thanks for posting here in the community. I'm sorry to hear your Nest × Yale Lock is unable to start and has a low battery sign. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Does your lock appear in the Google Home or Nest app? 
• When did the inconvenience start?
• Does the lock turn on at all? 

In the meantime, let's check this tip:

• Restart the Lock: This can solve some glitches. Refer to this article: Restart your Nest × Yale Lock.

Keep me posted.

Regards,

Melany