Nest x Yale lock setup issues

[Despicableseabe]

Greetings gang,

Installing a second best lock, but unable to get the setup portion completed. When putting batteries in the lock. I get some audible beeps, but the unit never speaks. Additionally, the keypad is unresponsive. 

I’ve tried changing batteries. Reseating the connector and even a factory reset. Still no luck. 

if you all have anything else i could try it would be much appreciated.

[zoeuvre]

Hi Despicableseabe, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

Have you seen any icon displayed at the bottom of your Nest × Yale Lock? If so, can you describe how it looks like? 

I'll look forward to your response. 

Best,

Zoe

[Despicableseabe]

Hey Zoe! 

Unfortunately,  the touchpad is totally dark, no lights or anything. 😩

[zoeuvre]

Hello Despicableseabe, 

Thanks for getting back to us. What type of batteries did you used to replace the Nest × Yale Lock? Are they four standard AA alkaline batteries? Also, please check the deadbolt if it is jammed, as you won't be able to lock or unlock your door using the Nest app or keypad if the bolt is jammed. The thumb turn will only be usable inside your house.

Thanks,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Regards,

Zoe

[Jenelyn_O]

Hey Despicableseabe,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate your help, Zoe.

Best,

Jenelyn

[Despicableseabe]

Hello! Apologies for the delayed reply. i used Duracell standard AA batteries. Checked the deadbolt and it turns will little to no resistance. Happy to try anything else you need to help troubleshoot. 

[Lance_L]

Hi Despicableseabe,

I apologize for the delayed response and for the issues you are having with the Nest x Yale Lock. No worries; I’m here to help.

Since the troubleshooting steps didn’t work on your end, it’s best to contact Yale Support for warranty options.

I appreciate your help, Zoe and Jenelyn.

Best,

Lance