Nest x Yale working the wrong way around

[A_Kossack]

Hello all, 

I bought a second Nest X Yale lock for a secondary door. When I install it, it seems to lock when I put the pass codes in and unlock when I press the Yale button (i. e. the lock thinks it should be on a door facing the other way).

How can I tell the lock to reverse the action?

Thank you 

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Would you mind clarifying what you need assistance with? 

Best regards, 
Brad

[A_Kossack]

Hi Brad - is there a way to tell the lock to change direction? It turns the wrong direction to unlock, I. E. Putting in a pass code locks the door, pressing the Yale button unlocks it. Not ideal...

Thank you 

[janthadeus]

Hey A_Kossack,

It looks like your deadbolt isn’t calibrated. When you’re installing your lock, the Nest app will have you check the deadbolt’s calibration. Your door needs to be closed during this step. If your door was open, your lock may not be able to properly calibrate Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa.

Here are some troubleshooting steps to try:

1. Open your door.
2. Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
3. Close your door.
4. Again, use the thumb turn to extend and retract the deadbolt.

If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.
 

I appreciate the help, Brad.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad and JT.

Thanks,

Archie

[A_Kossack]

Hello, 

Sorry, had to wait for the weekend before I was able to try again. 

I removed the lock from my Nest app and Re added it, but there was no calibration option. What did I miss? It just hooked up to Nest connect and asked for pass codes...

Thank you

[janthadeus]

Hi there,
 

Got it, thanks for sharing what you’ve tried so far. Could you factory reset your lock and let me know once you’re done?

Thanks for chiming in, Archie.

Best,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[janthadeus]

Hey A_Kossack,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT