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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Resolved! Nest Connect - NA004 in every scenario

Yesterday I decided to buy a Nest x Yale Lock with the Nest Connect, and the Nest Connect has been a nightmare.First, I was successful with connecting the Nest Connect to my home wifi network, but ran into issues connecting the Nest Connect with the ...

altjx by Community Member
  • 1198 Views
  • 2 replies
  • 1 kudos

Nest Lock Keypad unresponsive

Arrived home ... tried to unlock the door using the keypad from the outside. The touchpad was completely unresponsive. No lights, no sounds... nothing, completely dead. The app said the door lock was offline. Luckily I was able to get in another way....

kcbillings by Community Member
  • 2304 Views
  • 13 replies
  • 1 kudos

Factory Reset on Nest Guard without tags and code?

hi! we bought an apartment with Nest Guard and unfortunately I don’t have tags and code (when I connect Nest Guard to power, the siren turns on). how to make Factory Reset on Nest Guard without tags and code?

StamBaSS by Community Member
  • 758 Views
  • 4 replies
  • 0 kudos

Resolved! how to change number in alarm nest

I changed my phone number. Now I don't get notifications. I can't enter nest settings! because nest sends a verification code to the old number which I no longer have !! what to do help me! How can I change the number to a new one so that I would rec...

Shi777 by Community Member
  • 622 Views
  • 2 replies
  • 0 kudos

Nonresponsive Key pad

My Yale Nest Lock wont connect and the keypad is nonresponsive. I can't one-touch lock with the Yale button or use the numbers to enter a code. The screen does light up when I use the app to lock it, but it doesn't respond to touch. This makes it unu...

Moodies by Community Member
  • 494 Views
  • 3 replies
  • 0 kudos

Nest Secure won’t connect to Wifi

We’ve had our secure for years no problem. Then last week it dropped the Wi-Fi and we can’t get it to connect for anything. We’ve done both the resets… holding down 2 and 5. Neither works. When we go through the add new product it won’t find any Wi-F...

Resolved! Nest Connect

Can I use one Nest Connect for two separate Yale locks? Both locks are within close proximity of the Nest Connect. Haven't purchased the second Lock yet so before placing the order need to know if I another device required.

Yale Error Message - Couldnt lock deadbolt

I use the NEST YALE lock for my rental property.I changed my batteries in mid-May at the start of the season. I have been constantly getting an error message "Couldn't lock the door" yet the deadbolt is closed. It is very annoying for my guests and m...

SpruceDr by Community Member
  • 520 Views
  • 3 replies
  • 0 kudos
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