Home migration problems

[tmylesc]

We migrated our Nest door lock into the Google home app, but now our old passcodes to unlock the door won't work. Is there somewhere in the Home app where we can fix this? We are still able to access our info in the Nest app but it will no longer let us change or add passcodes in the Nest app. How can we fix this?

[MplsCustomer]

@tmylesc 

Does this answer your question?

https://support.google.com/googlenest/answer/10042812?hl=en

[tmylesc]

No, this doesn't say anything about adding or changing passcodes.

[Brad]

Hi there,

I am sorry to hear that you are having this issue with your Yale lock! If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having.

Best regards,

Brad

[janthadeus]

Hi folks,

Checking in — how's it going with your Nest x Yale Lock? Still need our help?
 

I appreciate the help here, @MplsCustomer and @Brad.
 

Thanks,

JT

[janthadeus]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT