cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Help Center

Forum Posts

Start a conversation

How to Exchange Nest x Yale Lock for Another Color

I purchased a black Nest x Yale Lock in black suede, but should have ordered oil rubbed bronze. I purchased during a black friday sale and am not wanting to return this, then buy new since prices are now more expensive. Am I missing an "exchange" opt...

raburke6 by • Community Member
  • 1503 Views
  • 6 replies
  • 0 kudos

New install help

New out of the box cameras w flood lights. There is no QR code anywhere and I cannot find a 6 digit code...help!

Yale smart alarm keypad issue

I'm trying to set up a routine whereby the nest thermostat will turn off when the yale smart alarm is activated. I've been able to set up routines that activate the alarm by voice command and turn off the thermostat. But it won't recognise the instru...

BGdub by • Community Member
  • 2276 Views
  • 11 replies
  • 0 kudos

Nest app not showing yale icon lock/unlock

I have the X yale lock connected to wifi and Nest app, but no icons to tap lock and unlock. It only shows that the product was added. The passwords were entered manually. But need to be able to lock/unlock it remotely. I need the tabs in Nest app to ...

Yellowivy by • Community Member
  • 1095 Views
  • 3 replies
  • 0 kudos

nest guard It does not detect my Wi-Fi network

my nest guard off line It does not detect my Wi-Fi network, I've tried all the steps and factory reset to no availand I changed the network to a new Wi-Fi router, and the problem is still that I cannot see the Wi-Fi network

Nest Yale lock doesn’t recognize connect

We set up our nest connect. I have ensured it has a good connection and it is close to the best Yale lock. I have tried having Wi-Fi only on my phone and ensured the button on lock is blue while I try to connect. I have tried to connect by scanning c...

SusieP by • Community Member
  • 870 Views
  • 4 replies
  • 0 kudos

Nest Connect MAC Address

How do I find the MAC address of my Nest Connect? I can’t seem to add the devise using the Nest app (I use MAC filtering at home.).

ukhan1 by • Community Member
  • 885 Views
  • 3 replies
  • 0 kudos

Add Yale-Nest WiFi Lock to Google Home Mini Voice Commands

Hi - I have set up my Yale-Nest wifi lock, using the Nest Connect module to work with my Google Home - and it works well.I can lock and unlock the lock from my Google Home app on my cell phone, but I can't get the lock to lock using voice commands on...

Nest deadbolt retracted latch hole is vertical

Hello,When I try and re-install my nest lock, it is backwards. Locking unlocks the door and locking locks the door. I recenlty had the door replaced. I have tried to re-install the lock and the instructions do not match up to my deadbolt. When I get ...

sxmalone by • Community Member
  • 1189 Views
  • 7 replies
  • 0 kudos
to vote