Nest app not showing yale icon lock/unlock

[Yellowivy]

I have the X yale lock connected to wifi and Nest app, but no icons to tap lock and unlock. It only shows that the product was added. The passwords were entered manually. But need to be able to lock/unlock it remotely. I need the tabs in Nest app to lock/unlock. Pls help. 

[janthadeus]

Hi Yellowivy,

Thanks for reaching out. Let’s check this out — could you check your Nest app settings by tapping the wheel icon on the top right corner then look under products > Nest x Yale Lock finish setup? 

Let me know if that helps.

Thanks,

JT

[Yellowivy]

Hi JT,

I called your team and they helped me fix it. 
Thank you!

[janthadeus]

Hey there,

Thanks for the update. Glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

JT