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How to retrieve video footage

rcguzman75
Community Member

How can I retrieve video footage

6 REPLIES 6

Roger_Stome
Community Member

You cant unless you are paying for a subscription. Then if you have a sub are the owner and registered email/account you might be lucky enough to eventually access it. Or get the helpline on a call where they hang up on you if you disagree with them.

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

Have a look at the Google Nest help center link below for more information about saving and downloading video clips.

https://support.google.com/googlenest/answer/9207572

Regards,
Cathal

MplsCustomer
Bronze
Bronze

And this page on what you get with various Nest Aware subscriptions (or no subscription) might also help:

https://support.google.com/googlenest/answer/9681538?hl=en

janthadeus
Community Specialist
Community Specialist

Hi folks,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

I appreciate the help here, Roger_Stome, Cathal_S and MplsCustomer.

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey rcguzman75,


I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT