Hi Joan0411,
Thanks for reaching out to the Community. I’d be happy to help you with the Nest x Yale Lock. Let’s check it out.
Just to be sure we’re on the same page, are you trying to use the Nest Hub Max to lock and unlock the Nest x Yale Lock? If yes, here are a few details:
- You can’t unlock your door using voice commands. This is a safety precaution to help prevent an unauthorized person from unlocking your door with their voice.
- Make sure that your door is closed when you tell Google Assistant to lock your door. The Nest × Yale Lock can only turn the deadbolt. It won’t close the door for you.
Here are some things that you can say to Google Assistant:
- "Hey Google, is the [location name] door locked?"
- "Hey Google, lock the [location name] door".
- "Hey Google, make sure that my [location name] door is locked".
Note: Make sure that you say the name or location that you gave your lock when you set it up. To find this information, open the Nest app and tick the label beneath your Nest × Yale lock.
For help with Google Assistant issues on your speaker or display:
If you have a different question, let me know, and I’d be happy to look further.
Best,
Lance
