Nest x yale lock backwards

[Yom0m69]

I have the lock installed fully, but it says it is unlocked when in the locked position, and vice versa.

[janthadeus]

Hi Yom0m69,
 

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. Let’s check this out — a few questions: when did the issue start? Is it paired to your Nest app? Also, have you checked if the deadbolt is calibrated?
 

When you’re installing your lock, the Nest app will have you check the deadbolt’s calibration. Your door needs to be closed during this step. If your door was open, your lock may not be able to properly calibrate. Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa.

Here are some troubleshooting steps to try:

1. Open your door.
2. Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
3. Close your door.
4. Again, use the thumb turn to extend and retract the deadbolt.
5. If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments. Check out this guide: Check the deadbolt's alignment.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 

Best,

JT