Trying to set up Yale x lock. I first set up nest connect no problem the. Tried to set up the lock and it pushed me to set up the connect first so I deleted the existing connect device and started over but after I can add the connect key no problem but when I move to the select a product page nothing appears. All I can do is serve “show me how” which shows me where the network name is but I can’t actually select anything.
We’re sorry to hear that but thanks for trying. We appreciate your efforts here. Let’s get this sorted — a few questions: when did the issue start? What’s the status light of your Nest Connect? How far is your Nest x Yale Lock from the Connect and router? Is your Connect paired to a 2.4 GHz WiFi frequency? Also, are the batteries of your lock fresh and standard AA alkaline batteries?
Give these steps a try:
Let me know how it goes.