04-03-2023 07:55 PM
Worked fine for 7 months...3 months ago the number 2 stopped illuminating....now, after a battery change it won't connect to my nest connect. Tried the factory reset twice. Please help before I trash this for a schlage
04-09-2023 06:20 PM
Hi Jalbaugh81,
I’m sorry to hear that. Let’s see what’s going on — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock from the Connect and router? Is your Connect paired to a 2.4 GHz Wi-Fi frequency? Also, are the batteries of your lock fresh and standard AA alkaline batteries?
Looking forward to your response.
Thanks,
JT
04-12-2023 07:30 PM
Hey there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.
Regards,
JT
04-15-2023 03:04 PM
Hi there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
JT