Nest×yale lock wont connect

[Jalbaugh81]

Worked fine for 7 months...3 months ago the number 2 stopped illuminating....now, after a battery change it won't connect to my nest connect.  Tried the factory reset twice.  Please help before I trash this for a schlage

[janthadeus]

Hi Jalbaugh81,

I’m sorry to hear that. Let’s see what’s going on —  a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock from the Connect and router? Is your Connect paired to a 2.4 GHz Wi-Fi frequency? Also, are the batteries of your lock fresh and standard AA alkaline batteries?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT