New Home owner needs to change combinations on nest yale lock.

[hommie12]

Bought a house with nest yale locks.  How do I set it up under my new owner account.  I am afraid if I reset the locks I will lose access to entering the house.  We are trying to contact the old owner to remove the locks from their account.  If that happens can we set up the lock with a reset?  If the old owner does not respond how to do work around this?  Another question, is the a manual for the lock??  Can't find one on line.

Thanks in advance, John

[virnab]

Hi hommie12,

I appreciate your inquiry about how to set up your Nest Yale lock under your new owner account. Thanks for sharing with us your concern about losing access to entering your house if you reset the Nest Yale Lock. No worries, help is here.

In response to your first inquiry, don’t worry; it isn’t necessary to remove the device from the previous account, but it is necessary to factory reset the Nest Yale Lock to unlink it and set up the device to the new owner Google account. 

Please follow the instructions to move your Nest Yale Lock to your account:

1.  Factory reset the Nest Connect.

1. Hold the wake button down for 13 seconds or until the LED turns solid yellow.
2. Once the LED turns a solid yellow, continue to hold down the wake button for another 10 seconds. If the button is released before the 10 seconds are up, the factory reset will fail.
• To cancel, press the button again.
3. After 10 seconds, release the button. The LED will stop, and the settings will now be erased. There will also be a notification that the Nest Detect and/or Nest x Yale Lock are offline.

2.  Factory reset the Nest Yale Lock.

Here you have an article with the complete information on how to do it and a short video explaining the steps you need to take: Factory reset the Nest × Yale Lock

3.  Set up the Master Passcode for the Nest Yale Lock

Please follow the steps provided in this article: Learn about the Master Passcode for the Nest × Yale Lock

4.  Set up the Nest Connect

I’m sharing with you this article, where you can find more detailed information: Set up Nest Connect.

5.  Set up Nest x Yale Lock

After Factory reset the device please follow the instructions provided in this article: Nest × Yale lock installation and setup.

Regarding your second inquiry about a digital manual for the Nest Yale Lock, it is my pleasure to share with you the following articles:

How to set or change passcodes for Nest × Yale Lock

Nest x Yale Lock installation and programming guide

Thanks for your kind attention; I will be looking forward to hearing from you.

Best regards,

Virna